Frequently Asked Questions

Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.

What payment methods do you accept?

We accept various payment methods to ensure a seamless shopping experience. You can pay using major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and other secure online payment options.

How can I track my order?

Once your order is confirmed, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and get real-time updates on its delivery progress.

Do you offer international shipping?

Yes, we offer international shipping to many countries around the world. Shipping costs and delivery times may vary depending on the destination. During the checkout process, you can enter your address to see if we deliver to your location and view the associated shipping fees.

What is your return and exchange policy?

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you can initiate a return or exchange within 30 days of receiving the product. Please note that certain items, such as personalized or custom-made products, may have specific return guidelines.

Are your products environmentally friendly?

At our home decor store, we are committed to sustainability and environmental responsibility. We strive to source products that are eco-friendly, made from sustainable materials, and produced using ethical manufacturing practices. Look for our eco-friendly labels or product descriptions for items that meet these criteria.

How can I contact customer support?

You can reach our customer support team through our contact form or email us at support@dekore.shop. We aim to respond within 24 hours.

Do you offer discounts or promotions?

Yes, we occasionally offer promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated.